Frequently Asked Questions

Is it difficult to apply the 3D viewer?

Not at all! You can apply it immediately by adding just one line of link to your existing product detail page. For more detailed instructions, please refer to our guide or contact customer service anytime.

Is AI-generated 3D modeling really accurate?

EVOVA provides high-quality 3D models that are almost indistinguishable from real products. You can check actual results on our example page.

What's the difference from existing 3D modeling?

We can reduce costs by up to 97% compared to existing methods, and use AI to shorten modeling work from the previous 4-5 weeks to just a few hours. It's easy to use with simple copy and paste of links.

On which platforms can the 3D viewer be used?

It can be easily applied to your own shopping mall, Cafe24, Imweb, etc. with links, and can be used on Naver Smart Store or Coupang by uploading 3D videos. Detailed application methods are provided as tutorial videos on the management page.

Where should I send my products?

Please send your products to EVOVA's professional 3D photography studio. Address: EVOVA Studio, Room 516, Building B, DMC Advanced Industry Center, 330 Seongam-ro, Mapo-gu, Seoul, South Korea

Do I have to send the actual product?

We recommend studio photography for optimal quality, but if you prefer to shoot yourself, we have alternative methods available. Please contact customer service for details.

Is viewer customization possible?

Yes. We offer various customization options, including background color, 3D short-form videos, logo placement, and thumbnail images. You can find detailed instructions in our tutorials and guides.

Is there a user statistics feature?

Yes. We provide user statistics such as visitor counts, interactions (rotation, zoom, etc.), views, active hours, and traffic sources. You can use this data for marketing and consumer analysis.

Can I extract it as a 3D file?

EVOVA's 3D files are provided in our proprietary AI-based neural rendering format called msplat. If you need a universal 3D format, please contact customer service separately.

Can I use videos or screenshots?

Yes. You can freely use the video recording and screenshot features to create derivative content or marketing materials.

Can I try it for free first?

Yes. Send us a few photos of your product and we will assess its 3D suitability for free, along with sample links from similar industries.

Does it work well on mobile?

The EVOVA 3D viewer is optimized to work smoothly on mobile devices, providing high performance in all environments.

Can large quantities of products be processed quickly?

EVOVA is designed to process large quantities of products quickly and efficiently. For specific inquiries about processing capacity, please contact customer service.

What are the payment methods and costs?

Production cost depends on the number of products and the contract terms. Leave us an enquiry and we will send a quote and explain the process. Production includes 2 years of viewer hosting, which you can extend afterwards. Prices exclude VAT, and round-trip shipping of your products is paid by you.

Is jewelry photography possible?

Yes, it's possible. High-quality photography of small-sized products is also provided.

Is furniture photography possible?

Small furniture can be sent to the studio for photography, and we provide guidance on separate photography methods for large products.

Is space photography possible?

Yes, space photography is possible. We can provide photography method guidance or assign a professional photography team. Please contact customer service.

Who developed EVOVA?

It's a company founded by an AI specialist development team consisting of domestic master's and doctoral graduates and professors, with numerous awards including CES 2025 Innovation Award and Ministry of Science and ICT Minister's Award. We also collaborate with Yonsei University.

How do I inquire about collaboration?

Collaboration inquiries are always welcome. Please contact us through customer service.

Can it be used offline as well?

Yes, it's possible. It's already being used in various offline events such as textile industry exhibitions, Paris Fashion Week, and offline pop-up stores.

What is the responsibility of complaints?

All products sold through the EVOVA service are the responsibility of Metown Inc. The contact person is Yoseb Kim / Contact number 02-6380-0315